Policies and Procedures
Payment
Our services are automatically charged on a weekly basis through Stripe Credit Card Processing via Scout for Pets, the booking service that we utilize. To submit any service requests, it is necessary to add a card. The cards are charged every Monday for the previous week's booking.
Should you prefer an alternative form of payment, such as Cash, Check, PayPal, Venmo, or Zelle. Please note that an additional finance charge of 20% per month will be added to unpaid balances after thirty days. The pricing is subject to change.
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Cancellation Policy
Overnights - In the event of a cancellation, clients may do so up to 14 days prior to their initial scheduled visit without incurring any cancellation fees. However, cancellations made within 7 days of the first visit will result in a 50% cancellation fee. Regrettably, cancellations made less than 7 days after the initial scheduled visit will require full payment. We sincerely hope that cancellations will not be necessary, but if they are, we will endeavor to facilitate the process.
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Holidays - Cancellations made up to 14 days before the first scheduled visit will incur a 25% fee. Cancellations made up to 7 days prior will incur a 50% fee. Cancellations made less than 48 hours before the visit are non-refundable. Clients are responsible for paying for the remaining visits. No refunds or credits will be given for early returns.
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Daily Dog Walks/Cat Care/Pet Taxi - Cancellations may be made up to twenty-four (24) hours prior to the appointment. However, cancellations made less than twenty-four (24) hours prior the scheduled visit will be charged in full.
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*No cancellation charge will occur on days when Denver Public Schools are closed due to bad weather, or if cancellation is due to a sick pet*
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Service Area
Ziggy and Friends Pet Care happily serves clients within 5 miles of 80203, 80211, and 80020.
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Scheduling & Consultation
Our availability is 7 days a week from 7am to 7pm. However, if you wish to book outside of business hours (excluding Overnights), an $8 surcharge will be applied.
Prior to booking any services, an initial meet and greet will be conducted in your home to establish trust and discuss all details. We highly recommend scheduling your meet and visits as early as possible, as we operate on a first come, first serve basis. Please note that we cannot guarantee specific time slots, but 2-3 hour slots are acceptable (excluding pets with special needs). We will always strive to accommodate your requests to the best of our ability!
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Holidays & Weekends​
A Weekend Surcharge of $5 will be added to all services booked on Saturday and Sunday.
A Holiday Surcharge of $10 per visit will be implemented for all major Holidays.
Holidays Observed : New Years 12/31 - 1/1
MLK Day 1/17
Valentine's Day 2/14
Mother's Day 5/8
Memorial Day 5/30
Father's Day 6/19
Independence Day 6/4
Labor Day 7/5
Halloween 8/31
Indigenous People's Day 10/10
Veterans Day 11/11
National Days of Mourning 11/24 - 11/25
Christmas/Hanukkah/Kwanzaa 12/24-12/26
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Leash Rules
It is our policy to prohibit dogs under our supervision from roaming freely without a leash, except for authorized visits to dog parks. It is also important to note that we cannot assume responsibility for any harm or injury that may befall indoor/outdoor cats, including failure to return home.
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Keys/Access Codes
For individuals with a coded entry, it is imperative that the codes are active and functional prior to any scheduled visits. It is also advisable to have a contingency plan in place for instances when technology malfunctions. In the absence of a coded entry, kindly provide a lock box containing two (2) copies of your key(s). One copy will be retained in the lock box, while the other will be kept in a secure, locked safe and only utilized in emergency situations. If desired, a lock box rental can be arranged for a fee of $20, which will be refunded upon the return of the lock box in good, working condition.
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Administering Medication
Please be advised that although we are happy to offer medication for your pets, we are not licensed veterinary care professionals. We are capable of caring for diabetic pets, provided they are in a stable condition and accurate dosing instructions are provided. We will make every effort to administer the necessary medications to your pet(s). However, if your pet(s) refuse to cooperate, a surcharge will be applied for transportation to a veterinary clinic and for veterinary administration of medications. If your pet(s) continue to resist medication, I may need to leave them with the veterinary clinic, and a credit card must be left on file. Any pets that refuse to eat, drink, or take medication will be transported to a veterinary clinic at the expense of the Pet Parents.
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Emergency Pet Care Policy
In the event of your pet falling ill or experiencing a medical emergency, if the designated veterinarian is unavailable, your pet will be taken to the nearest veterinary clinic or emergency veterinary clinic. Efforts will be made to contact you, but if unreachable, please grant permission to authorize any necessary care for your pet's health, safety, and survival. The Pet Parent will be responsible for reimbursing all additional fees and costs associated with veterinary care during your absence. (Pet Power of Attorney is available).
Inclimate Weather
In the event of inclement weather and hazardous road conditions, our visits may be abbreviated. While ensuring the complete care of your pets, personal safety is of utmost importance. If conditions permit, we will proceed with a potty break, but results cannot be guaranteed.
Please arrange for the clearance of your driveway and pathways to ensure safe entry. In the event of Denver Public Schools' closure due to extreme weather, our services will also be suspended.
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*No cancellation charge will occur on days when Denver Public Schools are closed due to bad weather.*
